Sue Jacobs

Building AI generated content solutions.

With 14 years of experience creating developer documentation at AWS, PayPal, Indeed, and Apple, I have led API documentation initiatives and developed scalable content strategies for engineering organizations. I collaborate comfortably across engineering, product, UX, and support teams and quickly learn complex technical concepts. Most recently, my work has focused on building AI-powered documentation agents that generate high-quality documentation while keeping a human in the loop (HITL) to produce consistency, team efficiency, and an exceptional developer experience.

Experience

Senior Content Designer > Sage Intacct, Austin, TX Jan 2026 to present
  • Built AI agents that automated REST API documentation generation, validation, and editorial review while maintaining a human-in-the-loop (HITL) quality process.
  • Developed a REST Writer agent that generated OpenAPI/REST YAML field descriptions and examples based on documentation standards.
  • Created a schema audit agent that identified YAML naming convention violations, improving consistency across REST APIs.
  • Implemented an AI-powered editing agent that enforced documentation style guidelines and reduced manual editing effort.
  • Documented AI workflows and agent architecture to enable team adoption and knowledge sharing.
  • Optimized documentation build scripts to streamline publishing workflows, reduce errors, and improve team productivity.

Skills: GitHub Copilot, Visual Studio Code, Microsoft Copilot Studio, AWS Bedrock, git, Markdown, Claude Code, and Figma.

Senior API Technical Writer > Amazon Web Services (AWS), Austin, TX Jun 2022 to January 2026
  • Senior writer for the Amazon Simple Storage Service (S3)
  • Led and executed end-to-end documentation projects for high-visibility feature releases (small to extra-large) and open-source GitHub initiatives for Amazon Simple Storage Service (S3).
  • Implemented agentic AI solutions and utilized MCP servers to optimize and automate workflows across the entire documentation lifecycle.
  • Produced a comprehensive range of documentation, including API references, user guides, code examples, AWS Management Console UX strings, and API error message text.
  • Served as the on-call writer, providing rapid response to critical customer feedback, support requests, and high-priority tickets to maintain documentation accuracy and reliability.

Skills: git, Markdown, XML, Java, Python, Perl, JavaScript, Linux, Figma, AWS S3 and other services, and Kiro.